I recently took my Hyundai i20 hatchback for a service at one of the brand’s dealerships and found the experience to be very easy and straightforward, with a streamlined booking process and friendly staff.
A few weeks back, my car started displaying small notifications on the instrument cluster when I turned the engine on, informing me that it was due for a service within the next 30 days.
This notification repeated until it got to around a week left, at which point I decided it was time to book the service.
Doing so was very simple, as I went to Hyundai South Africa’s website, where a link for service bookings can be found on the main page.
Clicking it pulls up a sidebar menu that asks you to fill in your information, including the details about the car such as its VIN number, registration number, and current mileage.
In my case, I have a 2021 i20 hatchback, which originally came with a 4-year/60,000km service plan, with service intervals set at 15,000km. This would be the first year where my car’s service plan had expired.
It was scheduled to receive its 5-year/75,000km service, but since I have a very short commute, I’ve only managed to rack up just over 30,000km.
In any case, I entered my details into the site, including my preferred date and dealership for the service, at which point it informed me that I would receive a WhatsApp communication with confirmation.
The next morning, I received a message from “Hyundai Workshop Chat” confirming that an appointment had been made for 10/09/2026 at Hyundai Centurion in Gauteng.
On the day, I took my car straight to the dealership before work, arriving at just after 7am. The security guard at the gate greeted me and another owner who had just arrived, and directed us to park behind the main building.
A queue of Hyundai models had already formed leading into the workshop, and staff with clipboards were already writing down the details of each car and its owner.
I handed over my key to a member of staff, who said they would keep me informed of the service’s progress throughout the day.
The car owners were then directed to a waiting area with coffee facilities while staff came in to find out where we needed to go so a shuttle could be organised. I only waited around 15 minutes before they were ready.
Throughout the course of the day, I received a message on WhatsApp from the person I had spoken to, first telling me that my car was next in line, and later that they were about to begin.
I also received a call from the dealership informing me of the cost of the service before they began, which I approved. I even asked the person on the phone if they could rotate my tyres during the service to even out the tread, which they agreed to.
At 4pm, I got another message letting me know that the service was complete and that my car was ready for collection. A colleague at the office gave me a lift to the dealer.
Once there, I was greeted by the same staff member from earlier in the day, who directed me to the payment desk.
The cost of the service was R5,650, including VAT. The net total was R4,913, and VAT added another R737.
Looking at the printed receipt, the cost of the service itself was listed at R1,800.00.
In the notes, it stated that it had done the 75,000km service, replaced the engine oil and oil filter, replaced the sump plug washer, topped up all fluid levels, and replaced the air filter, V-belt, and spark plugs.
The filter-air cleaner cost R462.11, and each spark plug cost R471.02 (R1,413.06 for three).
You can see the full breakdown of the service cost in the images below:
2021 Hyundai i20 service cost
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