What it means to be among the world’s best insurers

Let’s be honest. There are a lot of insurers out there. And they all say the same thing; best cover, best price, best service. So how do you actually choose?

You look past the talk. And you see who delivers. Consistently. Year after year.Year after year.

Recognised among the world’s best

Every year, Forbes and Statista ask thousands of people around the world one simple question: who’s really doing a good job? That’s 45 000 people across 13 countries.

They rate their real experiences, overall satisfaction, transparency, claims handling, customer service and price-performance ratio.

Dialdirect keeps showing up on that list, including the Top 5 Forbes 2026 World’s Best Insurers for Car Insurance in South Africa. That’s not by chance.

That’s by doing the basics right, offering clear cover, fair value and no nonsense.

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What that means for you

Awards are only as good as what happens when you actually need help.

At Dialdirect, here’s what that looks like:

When something goes wrong, we show up.
When you need help, we answer.
When you claim, we get it done.

It’s as simple as that. That’s the standard the recognition holds us to. And it’s the standard we hold ourselves to every day.

The proof (not just talk)

#1 CE Index (2025) — Best Short-Term Insurance Product
#1 CE Index (2025) — Best Digital Channel
#1 Forbes World’s Best Auto Insurance Company (2025)
Top 3 — Ask Africa Orange Index® (2024/2025)

So yes, the recognition is nice. But doing the job properly? That’s the real win.

Cover that makes sense

Dialdirect car insurance offers three levels of cover, designed to suit different needs and pockets. No overcomplicated options. Just what you need.

Third-party only — covers damage you cause to someone else. Ideal for older vehicles where comprehensive cover may not be cost-effective.
Third-party, fire and theft — adds protection against theft and fire damage.
Comprehensive — the most complete level of cover. Includes accident damage, theft, fire and third-party liability.

Plus, if you want extras, we’ve got them.

Choose from Tyre and Rim Cover, Scratch and Dent Cover and Auto Top-Up Plus. No pressure, just options that work for your specific needs.