WeBuyCars has had to pay an administrative fine of R2.5 million to the state as part of a settlement agreement with the National Consumer Commission (NCC) over contraventions of the National Consumer Act (CPA).
On top of this, WeBuyCars has also had to refund R3.4 million to 31 customers who laid complaints with the NCC.
The NCC stated that it had received complaints from consumers over the last three years, who said that WeBuyCars failed to provide remedies in accordance with sale agreements.
“The NCC formed a reasonable suspicion that WBC’s terms and conditions, particularly in relation to warranty and terms of sale, contravened several provisions of the CPA,” said the NCC.
It investigated the complaints lodged by the consumers and found that the terms and conditions of the sale agreements contravened the CPA.
The NCC referred the settlement agreement to the National Consumer Tribunal on 3 December 2025, and the Tribunal confirmed the settlement agreement on 19 December 2025 after due consideration.
“This settlement concludes investigations against WeBuyCars on contraventions of the CPA,” said Tribunal Acting Commissioner, Mr Hardin Ratshisusu.
Along with the 2.5 million fine and R3.4 million payout to consumers, WeBuyCars agreed to revise its terms and conditions to align with the CPA in order to strengthen consumer protection and enhance service delivery.
“WeBuyCars, amongst other commitments, has agreed to review and amend terms and conditions to ensure full compliance with the CPA, a measure that will ensure consumer rights are fully protected,” said Ratshisusu.
“Consumers that were affected by the conduct will, as part of this settlement, receive redress.”
WeBuyCars also agreed to the following:
- Commitment to a Consumer Awareness Programme to enhance consumer education concerning the purchasing of pre-owned motor vehicles, consumers’ rights and obligations, as well as the supplier’s rights and obligations under the CPA; and
- Create 300 job opportunities at various levels across WBC over a period of 5 (five) years, over and above the current planned employment opportunities, to enhance customer service capacity and overall consumer experience.
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